Responsibilities included the planning, supervision and review of all phases of establishing Miller's first internal Help Desk. The newly created help desk had responsibility to assist the 2,000 employees of the Irwindale brewery with any computer hardware or software related issues. Assistance was routinely provided to users of the VAX 8250, PDP 11/70, IBM 3174, Wang OIS, and over 100 IBM PC's. Documented the trouble ticket process, and drafted the initial policies & procedures. Provided training to the first group of help desk specialists, and documented the training.