Responsible for all worldwide client service functions, including consulting, technical support, quality assurance, product release, customer training, sales support, custom demos, & maintenance contracts. Measured against key business objectives.

Key accomplishments and responsibilities include:

     w Established Autonomy's first client services operation, first QA team, and first release

        management process.

     w Member of CEO's Executive Management Team. Participate in strategic corporate decisions.

     w Recruited and trained first for-profit professional services teams, and developed packaged offerings

        including the "QuickStart" program to jump-start all new customers.

     w Created first formal customer training center.

     w Grew the US technical staff from 0 to 10 in first 45 days.

     w Recruited the first QA team, and established QA policies & procedures.

     w Set company's product release policies and established customer-oriented release process.

     w Established consistent standards and practices for worldwide services division.

     w Built the company's first Technical Support Center.

     w Regularly met with and presented to customers and prospects.

     w Routinely reviewed maintenance & support contracts, and assisted with major account

        negotiations. Worked closely with sales mgmt in negotiating terms and pricing proposals with

        customers and partners.

     w Developed compensation and incentive plans for managers and consultants.

     w Assisted in the relocation of Autonomy's US headquarters (office space search, selection,

        logistics, etc.)

Participated in the sales cycle and ongoing support of these key customers: Associated Press, Clorox, Internet.com, Looksmart, Lucent, Merrill Lynch, SF Gate, Talk City, TalkWay, Xoom (NBCi), and many others.